Long distance Mother's Day

My mom went to Washington, D.C. for vacation so she spent Mother's Day jaunting around our nation's capital. Good for her, I say! I talked to her yesterday and she was having the time of her life.
Meanwhile, I was online tracking the status of some flowers I ordered on Thursday from ftd.com that were supposed to be delivered to her hotel on Saturday. FTD didn't let me have them delivered on Sunday even though their website advertised differently. That's OK...Saturday is even better, I thought. She can have a two-day Mother's Day. By Saturday night, they still hadn't been delivered and my order status said they were going to be delivered on Monday. Huh? What? Monday? That's not going to work. I paid a lot of money in shipping to have them delivered speedy so she would get them on Saturday. Not happy with FTD at this point. I consulted my husband and sister who said I should definitely call FTD and see what was going on.
I checked the tracking number on Sunday, even though I knew they wouldn't be delivered and I knew my mom was still flowerless. So, first thing when I got to work on Monday, I called the customer service number. Their on-hold messages made excuse after excuse as to why I was going to be on hold for so long and why they wouldn't be able to do this and why they wouldn't be able to do that. Geez. OK already! I get it, you're lame!
After 22 minutes of being on hold, a woman finally got on the line and I told her my predicament. She asked me if I would like to cancel my order. Uh, no. I told her I wanted some sort of reimbursement for the shipping since you guys didn't deliver when you said you would. She said because of the high volume of orders placed on the holiday...blah blah. Basically, they didn't realize they would be so busy on Mother's Day. LAME!
She offered a 20 percent discount on the shipping which would be credited back to my credit card. Sweet deal, I guess. I would rather my mom just get her awesome flowers at her awesome hotel on her awesome vacation. She will get them today...hopefully. If she checks out of that hotel before the flowers get there though....I am going to be one mad pregnant lady!
UPDATED (3:15 p.m. PT)...Flowers delivered, Mom very surprised and happy. And there were more flowers in the vase than were ordered so I guess FTD came through.
UPDATED (11:25 a.m. 5/13/09)...Mom decided to tell me that when she got her flowers, four of them were wilted. The next morning, three of them were wilted. I called FTD and got a full refund for the flowers. Never using FTD again!